|
|
|
|
|
|
|
After-sales Service Commitment 一、 Warranty in advance
1. Before the contract taking effect, We will specify the Commissioner to assist the work according to customer requirements.( Include the design and manufacture, drawings, product Introduction)。
2. We would like provide the necessary study facilities and a variety of consultation about product information。
3. During the production process, the buyer could send people over here for personally superintending industrial, control sting, Debugging, transport。
二、 Warranty of mid-term
1. Free training shall be provided on buyer site for whole installation and commissioning period。
2. We will answer for exchange at any time If there are not in conformity with the contract, a list of contracts and standard。
3. We are responsible for any damage that happened during transit. Include repairs and exchange when the Serious situation。
三、 warranty in late
1. For transformer products quality, we provide one year “three guarantees” warranty and two decades of repair。
2. Joint inspection with the acquirer should be done after the transformer products sold. (e.g. whether there is obvious damage or not in the original binding, intact and original mark of product, and whether the inspected product accords with national standards or not) If any problems, we are responsible for product replacement and related costs。
3. Upon acquirer requests, our company can arrange technical personnel to conduct the on-site technical guidance and check the installation quality in line with the corresponding standards。
4. In the process of application, if it is the problem of the original product quality, our company will give an instant answer and commitment within one hour after receiving the notice of acquirer, send technical personnel, and ensure service personnel reach the scene in the shortest possible time. (within one hour in the city, and twelve hour in the province)。
5. For the damages due to acquirer, we will actively cooperate in the product repair and replacement, and provide the necessary components with the most preferential prices。
6. After the expiration of warranty, we guarantee the spare parts supply required for equipment maintenance, and offer preferential prices。
四、 Maintaining
1. We provide product maintenance of transformers aim for continuous operations。
2. Our service engineers to guided or completed the maintenance work。
五、 first-aidrepair
When the faults of system (,It is not by products quality), our service department will rushing to the scene within one hour int the ciyt or twelve hour in the province after receiving the notice of acquirer。
六、 spare part
As the parts in our system are not distinguish versatility and Interchangeability, so we have integrated technology archives for each transformer engineering construction. Our company have enough spare parts, and to ensure that buyer has life-long enjoy the spare parts service。
Technology pledge 1. To provide users with high-quality products and services to ensure customers satisfy。
2. According to the requirements of contract or customer, arrange training in product installation。
3. According to demand, our company may send technical staff responsible for technical guidance in the field installation, and inspect the installation quality per standards。
4. In case of the discrepancies in contract, contract list and drawings, we will be responsible for keeping the exchange。
5. Our company should be responsible to repair for any damage in the transportation of the products, even exchange for serious cases。
6. Transformer product, quality 'three guarantees' for one year warranty for repairing for twenty years。
7. After the Transformer sold, cooperated with demand-side for inspection (such as: if there’s obvious damage in original goods, intact and the original mark and testing products for compliance with national standards). If there’s any problem, our company is responsible for exchange and bears all the cost。
8. Open 24-hour service hotline. In the using process of the products, as a result of our company product quality problems, our company received a notice of demand-side, and then will response within 1 hour to give a promise and send technical staff, to ensure that service personnel arrive in the shortest time (one hour in the city, 3 hours in the province)。
9. Damage by the demand-side, we will actively cooperate for repairing and replacement, and to provide the most preferential prices for replacement parts。
10. After the expiry of the warranty, we guarantee the supply of the necessary spare equipment maintenance and spare parts, and give the greatest benefits in terms of price。
Note: 24 hours service hotline :13600292293、0769-86108868
|
|
|
|
